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Delivery typically takes 3–7 business days, depending on your location and the shipping method selected. Exact delivery estimates are shown at checkout before you place your order.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on order value and location. Standard or express fees apply below the limit. Final charges shown at checkout.
How long will delivery take?
What exactly happens after ordering?
After placing your order, here’s what happens:
Order Confirmation: You’ll receive a confirmation email or SMS.
Processing: Your order is packed and prepared for shipment.
Shipping: Once dispatched, you’ll get a tracking link.
Delivery: Your order is delivered within the estimated time.
You’ll be updated at every step!
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. It will be sent to your registered email after the order is confirmed and is also available for download in your account order history.
Payment Infomation
When the order payment is taken of my bank account?
Payment is deducted from your bank account **immediately after you place the order** and it is successfully confirmed. You will receive a payment confirmation via email or SMS shortly after.
What is wishlist?
A **wishlist** is a feature that allows you to save products you’re interested in for future reference. It helps you keep track of items you like without adding them to the cart right away.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or wrong product, please follow these steps:
1. **Contact Customer Support** immediately with your order ID.
2. **Share photos** of the damaged or incorrect item for verification.
3. **Request a replacement or refund** as per the return policy.
We’ll resolve the issue quickly to ensure your satisfaction.
Can I change or cancel my order?
Yes, you can change or cancel your order **before it is shipped**.
To do so, contact our customer support team as soon as possible with your order ID. Once shipped, changes or cancellations may not be possible.
What is "package tracking" in my orders?
**Package tracking** lets you monitor the status and location of your order after it’s shipped. You’ll receive a tracking link via email or in your account under “My Orders” to follow the delivery progress in real-time.