Terms & Conditions
Last updated: 28 August 2026
1. About these terms
These Terms and Conditions (“Terms”) govern the sale of products by Barakah Blend (“we”, “us”, “our”) to you through https://barakahblend.com/ (the “Site”). They also govern your use of the Site itself.
Please read these Terms carefully before placing an order. By placing an order you confirm that you accept them. If you do not accept them, you must not order from us.
We recommend you save or print a copy for your records. We may amend these Terms from time to time; the version in force at the moment you place your order is the version that applies to that order.
These Terms do not affect your statutory rights. Nothing here limits or excludes the rights you have as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable law.
2. Who we are
Barakah Blend [Registered company name, if different] [Trading address and registered office address] [Company registration number, if a limited company] [VAT registration number, if VAT registered] Email: [orders@barakahblend.com] Telephone: [phone number]
Note for the site owner: every bracketed field must be completed before publishing. The Consumer Contracts Regulations 2013 require a trader to give its geographic address, trading name and contact details before the consumer is bound.
3. Important information about our products
Our products are food supplements and wellness products. They are not medicines.
This section is important, so please read it in full.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition. They are not a substitute for a varied and balanced diet, a healthy lifestyle, or advice from a qualified healthcare professional.
Nothing on the Site — including product descriptions, blog articles, customer reviews, social media content, or any correspondence from us — constitutes medical advice. You should not rely on it as such, and you should not use it to delay or disregard advice you have received from a doctor, pharmacist or other qualified practitioner.
Please speak to your doctor or pharmacist before using our products if you:
- are pregnant, trying to conceive, or breastfeeding;
- are taking prescription or over-the-counter medication of any kind;
- have a diagnosed medical condition, or are under medical supervision;
- are due to undergo surgery;
- are buying for a child, or for someone in your care;
- have any known allergy or intolerance, or a history of allergic reactions.
Always read the label. Do not exceed the stated recommended daily dose. Exceeding the recommended intake will not improve results and may be harmful. Keep all products out of the sight and reach of children. Store as directed on the packaging.
Allergens. Ingredient and allergen information is listed on each product page and on the product label. Because formulations and suppliers can change, the label supplied with the product is always definitive — please read it before use, even if you have bought the same product before. If you have a serious allergy, contact us before ordering and we will confirm the current specification.
Individual results vary. Any customer reviews or testimonials on the Site describe individual experiences only. They are not a promise, guarantee or representation that you will experience the same outcome, and they are not evidence of any health benefit.
Health claims. Any nutrition or health claim we make is limited to those authorised on the Great Britain Nutrition and Health Claims Register. We do not make, and do not authorise anyone to make on our behalf, any claim that our products treat or prevent illness.
If you experience an adverse reaction, stop using the product immediately, seek medical advice, and let us know at [orders@barakahblend.com] so we can investigate.
4. Eligibility
To order from the Site you must be at least 18 years old, be resident in the United Kingdom with a UK delivery address, and be legally capable of entering into a binding contract.
We reserve the right to refuse to supply certain products to anyone we reasonably believe to be under 18, and to ask for proof of age.
5. Products and descriptions
We take care to describe and photograph our products accurately. However:
Images are for illustration only. Packaging, colour, and presentation may differ from the images shown, and your screen’s colour settings may not accurately reflect the product.
Weights, dimensions and capacities are approximate and stated within normal manufacturing tolerances.
We may reformulate, improve or change the packaging of a product. Where a change is material, we will tell you before you order, or give you the option to cancel if we discover it afterwards.
Availability shown on the Site is indicative and is not a guarantee that stock is held.
6. Price and payment
All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately and are added at checkout before you confirm your order.
We may change prices at any time, but changes will not affect an order we have already accepted.
Pricing errors. Despite our best efforts, a product may occasionally be mispriced. If the correct price is higher than the price shown, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel. If the pricing error is obvious and could reasonably have been recognised by you as a mispricing, we are not obliged to supply at the incorrect price.
Payment. We accept the payment methods shown at checkout, currently including Stripe (card payments), PayPal and Amazon Pay. Payment is taken at the point your order is placed. We do not store your full card details; payment is handled by our payment providers under their own terms.
If your payment is declined or reversed, we may cancel your order and are not obliged to dispatch it.
7. How the contract is formed
Placing an order is an offer by you to buy the products, not an acceptance by us.
After you place an order you will receive an acknowledgement email confirming we have received it. This is not acceptance of your order.
The contract between us is formed only when we send you a dispatch confirmation email confirming the products have been sent. If your order contains more than one item, a separate contract is formed for each item as it is dispatched.
We may decline an order — and will tell you promptly and refund any payment in full — where the product is out of stock, a pricing or description error has occurred, we cannot obtain authorisation for your payment, we suspect fraud or a breach of these Terms, the delivery address is outside the UK, or we are unable to meet a delivery deadline you have specified.
8. Delivery
We deliver to addresses in the United Kingdom only. We do not currently ship internationally.
Delivery is by Royal Mail or another carrier of our choosing. Available services, costs and estimated timescales are shown at checkout.
Delivery estimates are estimates, not guarantees. Unless we have expressly agreed a guaranteed delivery date in writing, we will deliver without undue delay and in any event within 30 days of the day the contract is formed, as required by the Consumer Contracts Regulations 2013.
If we miss the delivery deadline, you may treat the contract as at an end and receive a full refund where delivery within that period was essential (taking into account the relevant circumstances) and you made that clear to us before the contract was formed. Otherwise, you may specify a new reasonable deadline, and if we miss that, end the contract and receive a refund for any undelivered products.
Risk and ownership. Products are your responsibility from the moment they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.
Failed delivery. If nobody is available to take delivery, the carrier will leave a notice explaining how to rearrange delivery or collect the parcel. If, after a reasonable period, the parcel is returned to us as undelivered or unclaimed, we will refund the price of the products but may deduct the cost of the failed and return delivery.
Incorrect addresses. Please check your delivery address carefully. We cannot be held responsible for a delay or non-delivery caused by an address you entered incorrectly. If you spot a mistake, contact us immediately and we will amend it if the parcel has not yet been dispatched.
Damaged or missing parcels. Tell us within a reasonable time and in any event within 30 days of the expected delivery date, and we will investigate with the carrier and put things right.
9. Your right to cancel (14-day cooling-off period)
As a consumer buying at a distance, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days without giving a reason.
The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods. Where an order is delivered in separate instalments, the period ends 14 days after you receive the last item.
To cancel, tell us clearly before the period expires — email [orders@barakahblend.com] with your order number, or use the model cancellation form in Schedule 1 below. You do not have to use the form. Simply returning goods without telling us is not sufficient notice.
Returning the goods. Send them back without undue delay and in any event within 14 days of telling us you are cancelling. You must take reasonable care of them while they are in your possession.
Return costs. Unless the goods are faulty, misdescribed or not what you ordered, you pay the cost of returning them. We recommend a tracked service and obtaining proof of postage — you are responsible for the goods until they reach us.
Refunds. We will refund the price you paid, plus the standard (least expensive) delivery cost we offer, within 14 daysof receiving the goods back, or 14 days of you providing evidence you have returned them, whichever is earlier. If you chose a premium delivery service, we refund only the standard rate. Refunds are made to the original payment method.
Deduction for handling. We may reduce your refund to reflect any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning — in other words, beyond what you could reasonably do in a shop.
9.1 Important exception — sealed goods
The 14-day right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery (regulation 28(3)(b), Consumer Contracts Regulations 2013).
Because our products are food supplements and wellness products, this exception applies to them. If you have broken the seal, opened the outer or inner packaging, or removed any tamper-evident feature, you lose the right to cancel that item.
To return an item under the cooling-off right, it must be unopened, unused, with all seals intact, and in its original packaging in a resaleable condition.
This exception does not apply to faulty, damaged or incorrectly supplied goods — your rights in section 10 are unaffected, and you may return those items whether or not they are sealed.
10. Faulty, damaged or misdescribed goods
Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose, as described, and match any sample or model shown to you.
If they are not, you have the following remedies, in addition to and independent of the cancellation right in section 9:
Within 30 days of delivery — the short-term right to reject. You may reject the goods and receive a full refund.
Within 6 months of delivery — you may ask for a repair or replacement. If that is impossible, or we fail to do it within a reasonable time and without significant inconvenience to you, you may reject the goods for a refund. During this period, any fault is presumed to have been present at delivery unless we can prove otherwise.
After 6 months and up to 6 years (5 years in Scotland) — you may still have a claim, though you may need to show the fault was present at the time of delivery.
Perishable and short-dated goods. Where a product has a “best before” or “use by” date, a claim that it was not of satisfactory quality must be made within a reasonable period, which will normally be before that date.
How to claim. Email [orders@barakahblend.com] with your order number, a description of the problem and, where possible, photographs of the product and its batch number and expiry date. Please do not dispose of the product until we have responded, as we may need to inspect it or refer it to our supplier.
We pay return postage for faulty, damaged, misdescribed or incorrectly supplied goods.
11. Our right to end the contract
We may end the contract at any time by writing to you if you fail to make a payment when due, or if you do not, within a reasonable time, allow us to deliver the products or collect them from us.
We may also cancel an order and issue a refund where we reasonably suspect fraudulent activity, abuse of our returns policy, or resale of our products in breach of section 12.
12. Use of the Site and acceptable use
You may use the Site only for lawful purposes and in accordance with these Terms.
You must not use the Site in a way that breaches any applicable law; place a fraudulent or speculative order; attempt to gain unauthorised access to the Site, its server or any connected database; introduce malware or any other harmful material; scrape, harvest or systematically extract content or data; or use the Site in a manner that could damage, disable or impair it.
Reviews and user content. If you submit a review, comment or other content, you confirm it is your own honest opinion, is based on genuine experience of the product, is accurate and not misleading, and does not infringe anyone else’s rights or contain unlawful, offensive or defamatory material. You must not make health or medical claims about our products in a review. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with the Site and our marketing. We may edit, refuse to publish, or remove any content at our discretion. We do not offer any incentive in exchange for a positive review.
Resale. Our products are sold for personal use. You must not resell them commercially without our prior written agreement.
Intellectual property. All content on the Site — including text, product descriptions, photographs, graphics, logos, the “Barakah Blend” name and branding, and the arrangement of the Site — is owned by us or licensed to us and is protected by copyright and trade mark law. You may view, download and print content for your own personal, non-commercial use only. All other use is prohibited without our written permission.
13. Our liability to you
We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products under the Consumer Rights Act 2015, and under Part I of the Consumer Protection Act 1987 (defective products).
Subject to that paragraph:
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.
We are not responsible for any loss or damage that is not foreseeable, or for any loss arising from your failure to follow the product label, the recommended dosage, or the guidance in section 3.
We supply our products for domestic and private use only. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
Where we are liable, our total liability in connection with any order will not exceed the total price paid for that order, except where liability cannot lawfully be limited as set out above.
Site availability. We do not guarantee that the Site will be available uninterrupted or error-free. We may suspend, withdraw or restrict all or part of the Site for business or operational reasons, and will give reasonable notice where we can.
14. Events outside our control
We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including strikes, civil unrest, terrorism, war, fire, flood, storm, epidemic or pandemic, failure of public or private telecommunications networks, carrier or supplier failure, or governmental action or restriction.
If such an event occurs we will contact you as soon as reasonably possible and our obligations will be suspended for its duration. If the event lasts more than 30 days, either of us may cancel the affected order and we will refund you in full for products not delivered.
15. Complaints and dispute resolution
If something has gone wrong, please contact us first at [orders@barakahblend.com]. We take complaints seriously and aim to acknowledge within 2 working days and resolve within 14 days.
If we cannot resolve the matter between us, you may be able to use an alternative dispute resolution (ADR) scheme. [Name the ADR provider here if you are a member of one — for example a trade association scheme. If you are not a member of an ADR scheme, state that you are not obliged to use one, but you must still tell the consumer this when rejecting a complaint.]
You may also contact Citizens Advice on 0808 223 1133 or via https://www.citizensadvice.org.uk for free, impartial consumer advice.
16. Data protection
We handle your personal data in accordance with our Privacy Policy, available at https://barakahblend.com/privacy-policy/, which forms part of these Terms.
17. General
Assignment. We may transfer our rights and obligations under these Terms to another organisation, and will tell you in writing if we do. It will not affect your rights. You may only transfer your rights or obligations with our written consent.
Third parties. This contract is between you and us. No other person has any right to enforce any of its terms.
Severance. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in full force.
Waiver. If we delay in enforcing any part of these Terms, or do not insist that you perform an obligation, that does not prevent us from enforcing it later.
Entire agreement. These Terms, together with our Privacy Policy and the order confirmation, constitute the entire agreement between us in relation to your order.
Governing law and jurisdiction. These Terms are governed by the law of England and Wales. You and we both agree that the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland.
18. Contact us
Barakah Blend Email: [orders@barakahblend.com]